Frequently Asked Questions

Yes, we take product authenticity very seriously. All our natural Rudraksha beads and gemstones are carefully sourced, verified, and come with appropriate lab certifications where applicable, ensuring you receive genuine and traditional quality items.

Standard order processing takes 1 to 3 business days. Once dispatched, standard pan-India delivery usually takes between 3 to 7 business days depending on your location and pin code serviceability.

Once your order is securely packed and dispatched from our facility, you can view your shipping updates and tracking information directly by logging into your account on our website.

If you receive a product that is damaged, defective, or incorrect, you must raise a request within 48 hours of delivery along with unboxing video proof and photographs. Our team will verify and arrange for a suitable replacement or resolution.

Yes, select items are traditionally cleansed and handled with ritualistic care before dispatch. Specific customization or energization details, if applicable, are mentioned directly on the respective product description pages.

You can request an order modification or cancellation before it has been processed and dispatched from our warehouse. Once an order enters the dispatch phase, it unfortunately cannot be cancelled or modified.

You can reach out to our support team through the contact information provided on our website or by dropping us an email. We are always happy to assist you with your queries.